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Medical Receptionist - Internal Medicine
Job Code:2019-MW-074
Location:Marginal Way
Department:MW Internal Medicine
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:
Responsible for greeting incoming patients, collecting payments from patients, scheduling appointments as necessary for follow up and ancillary appointments, and post charges as applicable.

- Greet incoming patients using friendly, respectful communication
- Obtaining and documenting up to date demographic information for patient, including updated insurance information
- Accept patient payments and document accordingly
- Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
- Maintain accurate transaction batches on credit card machine; balance cash drawer
- Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
- Be familiar with forms necessary for patient appointments
- To include printing, assembling, and mailing patient packets
- Accurately use computerized appointment scheduling system and schedule patients with all necessary follow-up appointments
- Ability to prioritize telephone encounters
- Monitor automated confirmation calls and update EMR
- Flexibility and willingness to work as a team member
- Proficient with Windows based computer applications
- Accurate transcribing and data entry skills
- Excellent typing and accurate documentation of patient encounter

Job Qualifications:
- High school graduate
- Medical office experience prefered
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Ability to work well in busy environment

Other Job Information (if applicable):

InterMed is an Equal Opportunity Employer.