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Clinical Care Representative MA - Part Time
Job Code:2019-GANNETT DR-041
Department:Central Intake
Schedule:Part Time 20-29 hrs/wk

Job Responsibilities:
Answer phones and assess basic, moderate and/or complex clinical patient calls in a fast paced call center environment
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Ability to utilize call center agent phone system
• Refill prescriptions according to standard protocol
• Provide test results according to standard protocol
• Provide patient education under provider’s direction
• Monitor telephone inquiries within EMR 
• Assess and prioritize patient needs via patient portal inquiries
• Fulfill clerical responsibilities which may include:
• Obtaining lab/x-ray reports
• Hospital notes
• Referral information
• Completing forms/requisitions as needed
• Schedule appointments
• Provide general information for patients as needed
• Proficiency with Windows based computer applications
• Accurate transcribing skills
• Excellent typing and accurate documentation of patient encounter
• Flexibility and willingness to work as a team member
• Able to prioritize and handle multiple tasks
• Excellent professional judgment, phone skills and decision making ability
• Other responsibilities as directed by coordinator or manager

Job Qualifications:
• Successful completion of accredited Associates Degree Medical Assistant program (RMA, CMA strongly desired) LPN or RN program (active unencumbered Maine License)
• 3+ years of triage experience
• Previous experience in a primary care or hospital setting
• Compassion and empathy
• Strong organizational skills
• Professional appearance

Other Job Information (if applicable):
This is a 25 hour per week position. Monday-Friday 9-2.

InterMed is an Equal Opportunity Employer.