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Clinical Care Representative - RN
Job Code:2019-FODEN RD-056
Location:Foden Rd
Department:Central Intake
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:

• Answer phones and determine basic, moderate and/or complex clinical patient calls in a fast paced call center environment
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Monitor telephone inquiries within EMR 
      Assess and prioritize patient needs via patient portal inquiries
• Refill prescriptions according to standard protocol
• Provide test results according to standard protocol
• Provide patient education under provider’s direction
• Fulfill administrative responsibilities which may include:
      Obtaining medical records information
      Referral information
      Completing forms/requisitions 
      Schedule appointments
• Flexibility and willingness to work as a team member
• Able to prioritize and handle multiple tasks
• Excellent professional judgment and phone skills 
• Other responsibilities as directed by coordinator or manager

Job Qualifications:

• Successful completion of accredited Associates Degree Medical Assistant program (RMA, CMA strongly desired) LPN or RN program (active unencumbered Maine license)
• Previous experience in a primary care or hospital setting required
• Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
• Ability to proficiently use telephone system
• Excellent typing skills and ability to accurately transcribe
• Triage experience preferred 
• Compassion and empathy
• Strong organizational skills
• Professional appearance

Other Job Information (if applicable):
40 hours per week, M-F: 7:30AM to 6:00PM, 2 weekends per year, 1-2 holidays per year. There is an opportunity to work 4 day work weeks.


InterMed is an Equal Opportunity Employer.