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Medical Receptionist - ENT
Job Code:2019-FODEN RD-111
Location:Foden Rd
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:

Responsible for greeting incoming patients, collecting payments from patients, scheduling appointments as necessary for follow up and ancillary appointments, and post charges as applicable.


  • Greet incoming patients using friendly, respectful communication
  • Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
  • Accept patient payments and document accordingly
  • Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
  • Maintain accurate transaction batches on credit card machine; balance cash drawer
  • Assist billing office with problem resolution as necessaryNotify clinical staff that patient has arrived via the EMR
  • Make patient aware of any unusual delay in their appointment time
  • Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
  • Be familiar with forms necessary for patient appointments 
  • To include printing, assembling, and mailing patient packets
  • Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
  • Ability to prioritize telephone encounters
  • Monitor automated confirmation calls and update EMR
  • Flexibility and willingness to work as a team member
  • Proficient with Windows based computer applications
  • Accurate transcribing and data entry skills
  • Excellent typing and accurate documentation of patient encounter


Job Qualifications:
  • High school graduate
  • Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
  • Ability to work independently and accurately
  • Ability to work well in busy environment

Other Job Information (if applicable):
Monday through Friday, 40 hours per week. 

InterMed is an Equal Opportunity Employer.