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Health Unit Coordinator- Urgent Care
Job Code:2019-FODEN RD-051
Location:Foden Rd
Department:Quick Care
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:
  • Greet incoming patients using friendly, respectful communication
  • May Perform Clinical assistant role/ Rooming Patients, Lab Draws, Splinting
  • Responsible for administrative support to the Physicians and Clinical staff
  • May have direct patient care responsibilities
  • Follow up calls to UC Patients with routine issues
  • Assist Physicians with Patient Referrals and Follow up
  • Monitor Patient Throughput
  • Process Patients for Discharge (Print documents for clinical)
  • Monitor Department Schedule and Improper Demographics, Provider
  • Update Clinical staff and Leadership on Patient satisfaction Issues
  • Liaison with other departments for providers needs
  • Responsible for monitoring and ordering office supplies
  • Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
  • Accept patient payments and document accordingly
  • Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
  • Maintain accurate transaction batches on credit card machine; balance cash drawer
  • Assist billing office with problem resolution as necessary
  • Notify clinical staff that patient has arrived via the EMR
  • Make patient aware of any unusual delay in their appointment time
  • Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
  • Be familiar with forms necessary for patient appointments
  • To include printing, assembling, and mailing patient packets
  • Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
  • Ability to prioritize telephone encounters
  • Monitor automated confirmation calls and update EMR
  • Flexibility and willingness to work as a team member
  • Proficient with Windows based computer applications
  • Accurate transcribing and data entry skills
  • Excellent typing and accurate documentation of patient encounter

Job Qualifications:
  • High school graduate/Medical Assistant preferred
  • Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
  • Ability to work independently and accurately
  • Ability to work well in busy environment

Other Job Information (if applicable):
This position is 36 hours consisting of 3, 12 hour shifts. Hours are 7:00am to 7:00pm with rotating weekends and holidays.

InterMed is an Equal Opportunity Employer.