CAREER OPPORTUNITIES

InterMed is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is THE LAW poster.

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Patient Services Representative - Women's Health
Job Code:2019-FODEN RD-058
Location:Foden Rd
Department:Central Intake
Schedule:Full Time 32-40 hrs/wk
  

Job Responsibilities:

The New Patient Representative/Patient Service Representative serves as the primary point of contact for new patients calling with administrative and scheduling matters.  The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills.

 

ESSENTIAL FUNCTIONS

           

  • Answer incoming phone calls for InterMed Women's Health practices
  • Schedule initial new patient  and  new OB appointments
  • Track and Document New Patients within InterMeds New Patient Tracking Database
  • Assist Clerical Queue with scheduling routine and follow up appointments
  • Reschedule appointments as needed
  • Address basic billing questions and redirect as appropriate
  • Prepare and mail welcome packages to new patients
  • Confirm future appointments
  • Provide general practice information for patients as needed
  • Cover reception desks as requested by coordinator or manager
  • Other responsibilities as directed by coordinator or manager

Job Qualifications:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

 

  • Compassion and empathy
  • Strong organizational skills
  • Excellent professional judgment, phone skills and decision making ability
  • Proficiency with Windows based computer applications
  • Flexibility and willingness to work as a team member
  • Able to prioritize and handle multiple tasks
  • Professional appearance

Other Job Information (if applicable):
Monday-Friday, 8:00 AM to 4:30 PM
  

InterMed is an Equal Opportunity Employer.