CAREER OPPORTUNITIES

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Manager of Physical Therapy
Job Code:2020-FODEN RD-017
Location:Foden Rd
Department:Administration
Schedule:Full Time 32-40 hrs/wk
  

Job Responsibilities:

SUMMARY

Working under the general supervision of the Director of Operations, this position is responsible for workflow, financial performance, and the overall management of department operations to achieve expert care, superb service, and maximizing staff productivity. The Physical Therapy Manager works closely with the organizational management team on strategic planning, program development, continuous quality improvement and financial/budget reporting and monitoring.  This role will include oversite of Physical Therapy, employer-based services to include; daily operations of the on-site clinic at LL Bean, on-site Physical Therapy, and Ergonomics and Injury Prevention.  This position will oversee some employer-based services and requires the ability to represent the InterMed brand. As a member of InterMed’s operations team, the manger will work closely with the Director of Operations and the Program Director of Workplace Health to ensure the effective management of employer based onsite clinics and contracts.

ESSENTIAL FUNCTIONS

Staff Management – Overall responsibility for management of staff, including InterMed’s on-site clinic at LL Bean, Physical Therapy Leads, Physical Therapists, Athletic Trainers, and administrative support staff within the Physical Therapy departments.

  • Determine staffing levels based on patient care needs/modalities, patient flow, patient diagnoses, staff skills and other clinic needs
  • Directly supervises clinical and administrative staff with in the clinics
  • Interview, select and hire new employees
  • Coordinate and/or monitor orientation of all new employees
  • Work with Human Resources to assure compliance with State, Federal and OSHA requirements for staff
  • Foster productive practices which reflect InterMed’s Mission Vision and Values for excellence in the delivery of patient care
  • Develop, maintain and periodically reassess staff education programs
  • Coordinate and/or monitor staffing hours, payroll records, time off requests, CME scheduling and reimbursement
  • Coordinate and/or facilitate staff evaluations and performance, developing standards, and ensuring basic competencies for all staff

 Leadership

  • Establish credibility and a strong presence in all physical therapy and ergonomic and injury prevention locations and the LL Bean clinic
  • Acts as a change management champion
  • Helps create and implement action plans developed as part of continuous improvement process
  • Prioritizes, organizes and plans work independently
  • Establishes expectations and models behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer
  • Develop a system for objectively monitoring department performance and creatively seek solutions to foster quality improvement
  • Continuously optimize staff roles and responsibilities to meet performance goals
  • Develop and maintain an open and effective line of communication with the clinical team, InterMed physicians and staff
  • Work collaboratively with the management team, referring physicians and referring offices to build trust and ensure effective working relationships

Operations

  • Coordinate and/or monitor staffing, working in conjunction with the department leads
  • Coordinate and/or monitor clinician schedules to optimize patient access
  • Review and revise staff scheduling templates
  • Coordinate and/or monitor space and room assignments for optimal patient flow
  • Coordinate and/or monitor therapist, athletic trainer, medical provider and clinical assistant utilization and staffing resources
  • Support and facilitate referral management process
  • Oversee departmental policy and procedure development.  Review and revise policies and procedures on regular intervals.  Ensure employee compliance with policies and procedures
  • Develop protocols to improve patient care and overall patient experience
  • Develop protocols and create standards of care within department
  • Monitor, communicate and address key performance metrics for the department
  • Maintain appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care
  • Develop and execute operational plans to successfully implement strategic initiatives
  • Facilitate monthly staff meetings to provide updates to staff
  • Oversee monthly DME reconciliation process with department designee
  • Coordinates audits of clinician documentation on scheduled intervals and provides feedback to clinicians on note content, billing and coding
  • In partnership with InterMed’s Business Intelligence department, develop and review department trends

 Financial and Administrative Accountability

  • Assume management and administration of department operational and capital budgets
  • Works closely with the Director of Operations and Program Director of Workplace Health in the development and management of client budgets
  • Review payroll reports for accuracy and for budget planning and tracking and for client billing
  • Coordinate, review and monitor staffing hours and payroll records to meet client contractual agreements while maintaining adequate staffing levels
  • Monitor budget and report on variances; analyze monthly reports and identify trends
  • Monitor clinic utilization and provider productivity on a monthly basis, reporting trends to Director
  • Act as a resource to staff and disseminate updates in a timely manner
  • Monitor therapists incentive programs
  • Ensure notes and charges are completed and submitted in a timely fashion

 Strategic Planning and Program Coordination

  • Assess current state of department with relation to existing goals and plans
  • Collaborate with internal and external healthcare organizations on patient initiatives to ensure InterMed’s positioning as a leader in healthcare improvement and quality
  • Collect and distribute clinic data to support continuous improvement efforts
  • Identify opportunities and works collaboratively with director and clients to implement agreed upon services and solutions.
  • Assist with development of business plans for new programs and other strategic initiatives
  • Create department task plans with resource identification, role descriptions, and action plans to include timelines and a delivery schedule
  • Participate in management team meetings, interdepartmental problem solving, and policy development
  • Understand industry trends with payers, billing, employer-based services and compliance of Physical Therapy services

 Confidentiality

  • Demonstrate knowledge and understanding of patient privacy rights under HIPAA guidelines. 
  • Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
  • Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

Job Qualifications:
  • Bachelor’s degree required
  • Minimum of three to five years of management level experience, preferably in a hospital or medical group setting, including medical insurance, coding and reimbursement
  • Demonstrated formal leadership training experience preferred
  • Previous supervisory experience in a clinical setting or corporate setting is strongly desired
  • Proven record of success working in a collaborative manner with physicians and other senior management
  • Excellent professional judgment and decision making ability
  • Proven Leadership skills and ability to motivate and support employees to reach optimum performance
  • Excellent communication skills both oral and written
  • Excellent organizational skills and the ability to simultaneously manage competing priorities
  • Ability to foster an enhanced team environment
  • Ability to prioritize, organize, and plan work independently
  • Committed to excellence in customer service and clinical care

Other Job Information (if applicable):
40 hours a week, Monday through Friday, typical hours 8:00am to 5:00pm.
  

InterMed is an Equal Opportunity Employer.