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Wellness Concierge - IDEXX Clinic
Job Code:2019-IDEXX-004
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:

Primarily responsible for supporting the administrative needs of the on-site clinic and well-being center at IDEXX; greeting and directing incoming patients, checking patients in and out, answering phones, scheduling appointments for InterMed clinical and physical therapy staff and ancillary services. The administrative role includes scheduling meetings, providing PowerPoint, and other computer program and technology support to the clinic staff and IDEXX well-being team. The well-being clinic concierge is expected to develop a solid working knowledge of IDEXX well-being benefits in order to share these resources with IDEXX employees.


Greet incoming patients in a warm, welcoming manner, with good eye contact
Use friendly, confidential and respectful communication
Verify demographic information upon patient arrival
Notify staff that patient has arrived in accordance with clinic protocol
Make patient aware of any unusual delay in their appointment time and reschedule as needed
Be familiar with and collect completed required patient and HIPAA forms
Assist employees injured on the job to complete an online injury report quickly and accurately to ensure compliance with Worker Comp processes
Be familiar with computerized appointment scheduling system(s) and schedule patients leaving after a visit with all necessary follow-up and ancillary appointments
Respond to, or forward to appropriate resource, email inquiries coming to the clinic
Forward medical records to PCP and specialists’ offices via confidential methods
Become familiar with IDEXX Well-Being Programs and Benefit Plans to assist and direct patients
Assist with well-being and health related presentations, mobile health clinics and marketing and education materials
Assist the clinical staff to efficiently co-manage on-site clinic walk-ins to maximize patient flow through the clinic.
At request of clinical staff, assist in gathering community or on-site resources for the patient.
Communicate any patient concerns to clinical team.
Assist patients with problem solving, utilizing and referring to IDEXX resources, as appropriate
Answer phones using best customer service standards and company protocols and inform licensed staff of any additional needs of the patient, documenting any interactions appropriately.
Demonstrate a respectful and positive attitude by smiling and being courteous to all patients, coworkers and providers.
Make every effort to be non-judgmental with comments and conversation, is reflective with feedback and takes the initiative to work through conflicts in a manner that promotes team work and unity.
Participates in orientation and staff professional development activities.
Complies with all policies, procedures and safety requirements of InterMed staff.

Job Qualifications:
  • High School diploma required, Associates Degree in Business strongly desired
  • Demonstrated experience in a medical office and corporate environment strongly preferred
  • Demonstrated Proficiency of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and webmail
  • Ability to work within a multidisciplinary team
  • Ability to multitask in a fast paced, team oriented, busy clinical environment
  • Ability to prioritize, organize, and plan work independently as well as take direction from multiple sources
  • Committed to excellence in customer service and clinical care
  • Ability to meet scheduling needs of patient in efficient and friendly manner
  • Solid decision making and professional judgment skills
  • Ability to maintain strict confidentiality as defined in the InterMed privacy policy and HIPAA
  • Excellent communication skills; both oral and written 

Other Job Information (if applicable):
This is full time position, Monday through Friday 8:00 - 5:00

InterMed is an Equal Opportunity Employer.