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Manager of On-Site Services - LL Bean and IDEXX
Job Code:2019-FREEPORT-LLB-002
Location:Freeport LLB
Department:LL Bean Medical Services
Schedule:Full Time 32-40 hrs/wk

Job Responsibilities:

The Manager of On-Site Services provides oversight of employer-based services to include; executive medicine program and daily operations of InterMed’s on-site clinics. As a member of InterMed’s operations’ team, the manager will work closely with the Director of Operations and the Director of On-site Services to ensure the effective management of employer based onsite clinics and contracts. The Manager, in collaboration with the on-site Leads, will oversee activities related to staffing, budget, facilities, provider schedules, and workflow. . This position is the first point of contact for on-site client operations and is the liaison between the on-site client and the InterMed clinics. In addition to daily responsibilities, this role acts as a change agent, providing project support of continuous improvement initiatives, while developing new systems to support future growth. This position requires the ability to develop strong business partnerships with clients, a working knowledge of corporate culture, and ability to balance client and InterMed goals, in delivering high level customer service.


Personnel Management – Overall responsibility for personnel management and staffing including registered nurses, licensed practical nurses, medical assistants and ancillary staff within the department.

  • Directly supervises clinical and administrative staff with in the clinics
  • Develops new employee orientation within the clinics
  • Facilitates and conducts annual evaluations of staff
  • Mentors and counsels staff to include performance improvement plans


  • Develops operational plans to achieve client goals and to improve the health of employees
  • Approves payroll and PTO requests; finds coverage for planned and unplanned absences
  • Evaluates workloads, patient flow and efficiencies and collaborates with leadership on improvements
  • Proactively monitors clinical schedules to ensure there is adequate access to meet patient needs; triages patient scheduling priority
  • Develops and trains staff on scheduling guidelines
  • Looks for efficiencies and improvements in work processes, scheduling and patient flow
  • Collaborates with physical therapy leadership to meet onsite clinic needs and demands
  • Active participant in on-site multidisciplinary teams to support client health, safety and wellness goals and initiatives
  • Acts as first line resource to prioritize, resolve and/or delegate client and staff requests
  • Works with Winxnet, on-site client resources and client support to address IT issues
  • Responds and follows-up on requests from client stakeholders, including but not limited to; client leadership, human resources, workers’ comp carriers and disability insurance carriers
  • Handles patient complaints with resolution and documentation; elevates accordingly
  • Develops, reviews and distributes data reports as related to the operations of the clinic
  • Develops, documents and trains staff on clinic policies and procedures
  • Ensures clinical staff compliance; maintenance of safety records, licenses, certifications
  • Coordinates clinical competencies for staff to include program development, content, assessment, documentation and maintenance of training records
  • Responsible for ensuring medical supplies, equipment and medication needs are monitored, evaluated and appropriately maintained


  • Acts as change management champion
  • Helps create and implement action plans developed as part of continuous improvement process
  • Prioritizes, organizes, and plans work independently
  • Fosters an enhanced team environment, intradepartmental support and collaboration

Financial and Administrative Accountability

  • Reviews payroll reports for accuracy and for budget planning and tracking and for client billing
  • Coordinates, reviews and monitors staffing hours and payroll records to meet client contractual agreements while maintaining adequate staffing levels

Strategic Planning and Program Coordination

  • Collects and distributes clinic data to support continuous improvement efforts
  • Coordinates implementation, training and support of the electronic medical record system
  • Identifies opportunities and works collaboratively with director and clients to implement agreed upon services and solutions.


Demonstrate knowledge and understanding of patient privacy rights under HIPAA guidelines.  Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

Job Qualifications:
  • Bachelor’s degree required
  • Minimum five years management level experience
  • Previous supervisory experience in a clinical setting is strongly desired
  • Previous experience in corporate setting is strongly desired
  • Professional appearance and demeanor
  • Proficiency in MS office applications; Word, Excel, Power Point, Outlook
  • Excellent professional judgment, problem-solving and decision-making ability
  • Ability to prioritize and respond to multiple requests, in a calm, thoughtful manner
  • Proven Leadership skills and ability to motivate and support employees to reach optimum performance
  • Excellent communication skills both oral and written
  • Ability and willingness to provide excellent customer service to patients, InterMed colleagues, clients and vendors

Other Job Information (if applicable):
Monday through Friday, 40 hours per week.

InterMed is an Equal Opportunity Employer.